Your Privacy Fully Secured

1. Introduction

Fezbet's Privacy Policy ("Policy") explains what personal data we collect, why we collect it, and how we use and protect it. This Policy applies to all Fezbet platform services — including the website, mobile app, Live Casino, Sports Betting, and any other digital channel.

We believe transparency is the foundation of trust. Fezbet's Privacy Policy is written in plain, straightforward language so you can easily understand what we do — and don't do — with your data. Your personal information is never sold to third parties — that is our core commitment.

2. What Information We Collect

Fezbet collects two types of information from you — data you provide directly, and data collected automatically while you use the platform.

3. How Your Information Is Used

Fezbet uses your data only for specific, legitimate purposes. We never use your information for anything unnecessary. The primary use cases are:

• Account creation & management — for registration, login, and profile updates.
• Payment processing — to securely complete deposits and withdrawals.
• KYC & age verification — to meet legal requirements and protect minors.
• Customer support — to quickly resolve your complaints and queries.
• Promotional offers — to send you relevant bonuses and offers based on your preferences (with your consent).
• Security & fraud prevention — to detect and stop suspicious activity.
• Legal compliance — to fulfill directives from government or regulatory authorities.
• Platform improvement — to analyze usage patterns and enhance service quality.

4. Data Sharing Policy

Your personal data is never sold or commercially shared with third parties — this is an unchangeable Fezbet policy. However, limited data sharing may occur in certain specific circumstances:

• Payment Providers: Only the information necessary to complete transactions is shared with mobile banking providers such as Mobile Banking, Nagad, and Rocket.
• Legal Obligations: Data may be disclosed in response to a valid order from a court or government regulatory authority.
• Security Partners: Anonymized data may be shared with technology partners to operate fraud detection systems.
• Business Restructuring: In the event of a Fezbet merger or acquisition, your data may be transferred to the new entity — you will be notified in advance.

5. Cookie Policy

The Fezbet website and app use cookies to enhance your browsing experience. Cookies are small data files stored in your browser. The types of cookies we use:

• Essential Cookies: These are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Functional Cookies: Saves your language preference, theme settings, and other personalizations.
• Analytics Cookies: Helps us understand which pages are most visited and where issues may occur.
• Marketing Cookies: Used to show offers based on your interests. You can disable these at any time from your browser settings.

Cookies can be managed through your browser settings. Please note that disabling essential cookies may affect certain platform functionality.

6. Data Protection & Security

Fezbet applies the highest industry standards to protect your data. Our security measures include:

• All data transfers are secured with 256-bit AES encryption.
• All web connections run on SSL/TLS protocol — look for the padlock icon in your browser.
• Financial data is stored and processed in compliance with PCI-DSS standards.
• Regular security audits and penetration testing are conducted.
• An automated alert system is active for suspicious logins or activity.
• Staff access to data is restricted to the minimum necessary.

7. Data Retention Period

Fezbet does not retain your data longer than necessary. Our general policy is:

• Data for active accounts is retained for as long as the account remains active.
• Even after account closure, certain data may be retained for up to 5 years for legal reasons.
• Financial transaction records are retained for the period required under financial regulations.
• Marketing preference data is deleted immediately upon withdrawal of your consent.

8. Your Rights

You have full control over your personal data on Fezbet. You may exercise the following rights at any time:

• Right to Know: You may request to know what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In some cases, you may request a temporary pause on the processing of your data.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

To exercise any of these rights, contact our support team. We typically respond within 30 business days.

9. Protection of Children & Minors

Fezbet strictly does not serve anyone under the age of 18. We do not knowingly collect information from minors. Age verification is mandatory at registration, and additional documents may be requested in suspicious cases. If a parent or guardian believes their child is using Fezbet, please contact our support team right away — we will take immediate action.

10. Policy Changes

Fezbet may update this Privacy Policy when necessary. For significant changes, a notification will be sent to your registered email or displayed on the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy. The latest version will always be available on this page.

Privacy Questions

Frequently asked questions about our Privacy Policy.

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