Fezbet's Terms and Conditions — Good to Know

1. Introduction & Scope

Fezbet is an online betting and gaming platform operating for users in Bangladesh. These Terms & Conditions ("Terms") constitute a legally binding agreement between Fezbet and its users. By registering, logging in, or using the platform, you automatically agree to these Terms.

These Terms apply to all Fezbet services — Sports Betting, Live Casino, slots, virtual games, and all other gaming activities. Fezbet reserves the right to update these Terms at any time. Continued use of the platform after any changes constitutes your acceptance of the revised Terms.

2. Account Registration & Eligibility

To open an account and use the gaming services on Fezbet, the following conditions must be met:

• You must be at least 18 years of age. Use of any Fezbet service by minors is strictly prohibited.
• Each person may register only one account. Creating multiple accounts is a violation of our terms and conditions, and all associated accounts may be suspended.
• All information provided at the time of registration must be accurate, complete, and up to date. Accounts registered with false information will be suspended immediately.
• You are solely responsible for keeping your account password and login credentials confidential. You must not allow anyone else to access your account.
• Fezbet may request additional documents for identity verification at any time. Withdrawals may be temporarily suspended until verification is complete.
• In the event of any suspicious activity or fraud, fezbet reserves the right to temporarily or permanently suspend the account.

3. Deposit & Withdrawal Policy

Fezbet supports deposits and withdrawals via popular mobile banking methods including Mobile Banking, Nagad, and Rocket. The payment rules are as follows:

• The minimum deposit amount is subject to the limits set on the platform, which may change from time to time.
• Deposits are generally credited to your account instantly. If there is a delay, please contact our support team.
• Withdrawal requests are typically processed within 15 minutes to 24 hours, depending on identity verification status and the payment method used.
• KYC verification must be completed before making a withdrawal. You may be required to submit a copy of your National ID or passport.
• Withdrawals must be made using the same method as your deposit — this is a mandatory requirement to prevent money laundering.
• Bonus balance cannot be withdrawn directly. Once the wagering requirement is met, it will be converted to your main balance.

4. Bonus & Promotion Terms

Fezbet offers a variety of bonuses and promotional offers. Each bonus comes with its own terms, and compliance is mandatory:

• The welcome bonus is available to new members only. Each account is eligible for the welcome bonus once.
• Every bonus comes with a wagering requirement — meaning you must place bets totaling a set multiple of the bonus amount before you can withdraw.
• Wagering requirements may also apply to winnings earned through bonus funds.
• Any attempt to abuse bonuses through multiple accounts, VPNs, or other means will result in the bonus being voided and the account being suspended.
• Fezbet reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Cashback and reload bonuses will expire automatically if not used within the specified time frame.

5. Betting Rules & Gaming Policy

The following rules apply when betting and gaming on Fezbet:

• Once a bet is confirmed, it cannot be changed or cancelled. Please review all details carefully before placing your bet.
• Odds in live betting change in real time. If a bet is not confirmed before the odds are locked, it will not be accepted.
• If a bet is accepted at incorrect odds due to a technical error, Fezbet reserves the right to void that bet.
• Bets linked to match-fixing or any other illegal activity will be voided, and the associated account will be closed.
• Game results are determined based on verified third-party data. Fezbet's decision is final.
• Exploiting any system or software bug to gain an unfair advantage is prohibited and will result in account termination.

6. Privacy & Data Protection

Fezbet takes the protection of your personal information very seriously. For full details on how we collect and use your data, please refer to our Privacy Policy- are outlined below. The key points are:

• Information collected during registration and verification is used solely for Fezbet's internal purposes.
• Your information is never shared with any third party except where required by law.
• All transactions are secured with SSL encryption. Your financial information is never stored.
• Fezbet uses cookies to enhance your platform experience. By continuing to use the platform, you agree to our cookie policy.

7. Responsible Gaming

Fezbet is firmly committed to responsible gaming. We want every member to enjoy gaming as entertainment, not let it become an addiction. To support this, Fezbet offers the following:

• Set deposit limits — define daily, weekly, or monthly spending caps.
• Self-Exclusion Option — temporarily deactivate your account for a set period of time.
• Reality Check — receive periodic notifications to help you keep track of how long you've been playing.
• If you notice signs of gaming addiction, our support team is ready to assist.

For more information on responsible gaming, please visit our Responsible Gaming Visit the page.

8. Account Suspension & Restrictions

Fezbet reserves the right to temporarily or permanently suspend your account under any of the following circumstances:

• Violating any provision of these Terms & Conditions.
• Registering with false information or failing to pass identity verification.
• Running multiple accounts or abusing bonuses.
• Engaging in fraud, hacking, or any other illegal activity.
• Operating an account while being underage.

9. Limitation of Liability

Fezbet is committed to delivering the highest quality of service; however, Fezbet is not liable for:

• Bets lost due to internet disconnection or technical issues.
• Payment delays caused by third-party services (such as mobile banking).
• Losses caused by issues with the user's own device or network connection.
• Force majeure events — service disruptions caused by natural disasters, government orders, or other circumstances beyond our control.

10. Dispute Resolution

For any dispute or complaint, please contact our support team first. We aim to resolve issues within 48 hours. If you are not satisfied with the support team's resolution, the matter can be escalated to higher management. Fezbet's decision shall be considered final in all disputes.

For any questions or feedback regarding these Terms & Conditions, please contact our support team. We're always here to help.

Terms & Conditions FAQ

Frequently asked questions about our terms and conditions.

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